How important is to you to make sure customers are satisfied?
It's extremely important to make sure our customers are satisfied. We just sent out an email to our customers this morning to follow up on the services we're providing to them. It's imperative that we offer value-add solutions, and then respond to tickets within minutes and resolve issues quickly. This helps minimize churn and encourages customer loyalty.
Customer satisfaction is the most important aspect of this business. If we want to retain customers they have to know and feel that they are important to us.
Not just the big customers, but the small ones.
Customers are hard won and easily lost.
In business of web hosting customer can leave you very fast, it is not a business of loyal customers, when every you take customer easy customer will leave you. Also sometimes a satisfy customer can also leave you.
Quote from: "Allan, post: 3355, member: 1"How important is to you to make sure customers are satisfied?
I believe that customer satisfaction is the single most importance of my business. Even if that means a customer needing extra help with 3rd party application(s), a compensation is due, and/or I simply need to above and beyond otherwise. :)
Yes, Customer Service providing is not a easy task, Because it is fully technically, and Customer wants instant solution for every error.
Fix it the first time every time and don't ask the customer for more information unless you really need it.
See all too often co workers at previous jobs just replying to the customer asking for more information they don't really need just so they can increase their own ticket count without doing much of anything. It's kind of shameful!